Terms & Conditions

TERMS & CONDITIONS

Terms of web-sale:
DREWSKY BY HEENY’s terms of sale shall apply to all on-line contracts for the purchase of goods by you (client) from us (the seller - DREWSKY BY HEENY), to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order.

Placing an order:
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order with DREWSKY BY HEENY, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it.

We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us - DREWSKY BY HEENY.

Delivery:
The cost of delivery will be as stated on the website at the time of the order and will be calculated onto your order’s total bill. We ship all orders via Royal Mail Recorded Delivery or Courier. Normal delivery time is 2-3 days depending on service selected.
Please note: shipping costs are non-refundable; a specific delivery time slot for your order cannot be specified.  Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Refunds & Exchanges:
DREWSKY BY HEENY is committed to exchange or refund any product that would not suit your expectations within 14 days. The shipping and return costs will be at your expense.
In order to return an item, please contact our customer service department via Email (sales@drewskibyheeny.com), stating your order reference number and the reason of return within 14 days. Please post your return back to us in its original condition, including packaging to the address provided. Please use a secure / insured delivery service (such as Royal Mail Special Delivery), as DREWSKY BY HEENY will not accept responsibility for items not received. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value. We regret that we are unable to offer this policy for any Sale items unless proven faulty. We will however be happy to offer a like for like, size exchange or issue a credit note for sale goods.

Disputes:
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.

Data protection and Privacy policy:
By using this website, you consent to us:

  1. a) Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.
  2. b) Contacting you by email or telephone in relation to you having placed an order or made an enquiry.

Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

We do not store credit card details nor do we share/sell customer details to any third parties.

Prohibitions:
You must not misuse this website. You will not: commit or encourage a criminal offence, transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, hack into any aspect of it, corrupt data, cause annoyance to other users, infringe upon the rights of any other person's proprietary rights, send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content:

The intellectual property rights in all software and content made available to you on or through this Website remains the property of DREWSKY BY HEENY or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by DREWSKY BY HEENY and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by DREWSKY BY HEENY or its licensors. DREWSKY BY HEENY.com® and the DREWSKY BY HEENY logo are trade marks belonging to DREWSKY BY HEENY. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of DREWSKY BY HEENY